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POLICIES & FAQ

POLICIES & FAQ

We hope make your shopping experience as straight forward as possible. Please feel free to contact us at info@byloumi.com with any additional questions you may have.

 

SECURED PAYMENT

We accept payment through PayPal, Visa, Mastercard, American Express and Discover.

 

MANUFACTURING TIME & SHIPPING

Every piece is handmade and made to order, making each piece unique to you therefore variations may apply. Please allow up to 1-2 weeks to ship from the time payment is received. You will receive a message with your tracking number when your order will be shipped. If you need it more quickly, contact info@byloumi.com and we'll try to find a solution for you!

 

We ship worldwide by registered mail. All items are shipped via Standard Priority mail with tracking number until delivery for these destinations (France, USA, Canada, Germany, Great Britain, Austria, Belgium, Brazil, Denmark, Finland, Hong Kong, Hungary, Iceland, Ireland, Luxembourg, Malaysia, Netherlands, Portugal, Singapore, Slovakia, Sweden, Switzerland), for other destinations the tracking stop at the french border.

Expected delivery times: Europe: 3-7 business days / International: 5-15 business days.

Note to international buyers: You are responsible for any customs fees, taxes, etc. incurred.

 

PACKAGING

Your jewelry will be carefully packaged in a giftbox and shipped in a bubble mailer. It's all set for gift-giving! For a short handwritten message, just leave a note during checkout.

 

RETURNS  

If you are not satisfied with your order, items purchased on www.byloumi.com may be returned within 7 days of receipt. Before returning your item, please first send a brief e-mail to info@byloumi.com and include your name, the item, and invoice number. We will send you the instructions for returning your item. We will refund you as soon as we have received it, you'll responsible for the return shipping costs. Please note that all orders should be sent back in original condition. We recommend shipping items with a trackable carrier as we cannot be held responsible for packages lost in transit. After 7 days of receipt, all sales are considered final. 

 

PRIVACY POLICY

We will not sell, share or trade any information you supply to us with a third party either from transactions on this website or signing up for our mailing list.

 

JEWELRY CARE

Porcelain jewelry is easy to clean using a soft brush and soapy water, avoid parts with gold. To preserve your jewelry, store it in its box to protect from air and moisture. Sterling silver or gold filled may be gently rub with a shammy leather to keep their shining. Your beautiful porcelain jewelry is robust but care should be taken to ensure it is not struck with hard objects or surfaces during wear.